Policy Officer – Assistant Deputy Minister’s office (ADMO) – Labour Program -Employment and Social Development Canada – May 6, 2022 to ongoing

• Critically review documents submitted to ADMO ensuring that they communicate their message effectively and satisfy the ADMs goals and expectations.

• Assisting in the reviewing, and tracking of Minister Office requests, Question Period Cards, Minister Correspondence, etc.

• Produce and deliver core documents to support the daily operations of the ADM and ADMO such as the Weekahead, Lookahead, COPD weekly and DM Stand-Up meeting notes

  • Communicate the ADMs expectations clearly and, whenever possible, engage DGs proactively in communicating expectations to DGs to influence the strategic objective of policy files and issues.

• Build strong report and relationships with colleagues in DGOs, DMO and other ADMOs

Research Analyst - Employment and Social Development Canada – August 6, 2018 to May 6, 2022

• Support transformation initiatives and projects to improve clients experience (CX) of government services.

• Provide advisory, research and UX testing services to a variety of ESDC stakeholders.

• Collaborate with various stakeholders, such as financial officers and web portfolio team at ESDC to support Service Transformation Plans, and projects in Citizen Services Branch.

• Conduct required research, such as literature review, usability testing and analyses (quantitative and qualitative) of various issues affecting Canadians such as Labour Market Assessments Online Forms, and Call for Proposal Webpages.

• Write research/briefing reports and provide recommendations to senior managements at the director level.